From there, you’ll be greeted with options to update your security settings which include options to (1) remove your password, (2) set a new password, (3) add auto-unlock to your computer, and a few other items. Fix WD external hard drive not working/responding issue. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved. I have tried formatting the My Book drive using File Explorer, but it tells me the drive is write protected. Any suggestions? 1. Install macOS Unlocker on VMware. Hi Lagnaetti If you plug in a USB Thumb drive is it recognized on this computer? I recently upgraded to The Catalina Operating System. Acronis True Image for Western Digital. I had the same issue. Hi DaveyJake, It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o), Powered by Discourse, best viewed with JavaScript enabled. WD Backup Not Working Windows 10/8.1/7. Nurfed101 Posts 1 Registration date Saturday November 25, 2017 Status Member Last seen November 25, 2017 - Updated on Sep 9, 2019 at 07:48 AM Ambucias Posts 47399 Registration date Monday … So here’s the solution I’m adopting. Right now, I’m two hours into what said was a four-hour transfer–even using a USB 3.0 connector and sending it to a G-Drive running thru Thunderbolt, it’s still taking five to six hours to transfer the 800 GBs. And I can unlock the drive using WD Security. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. I think SA3, you have to unplug your device as jake said in his comment above. hi all, just purchased a WD 2TB My Passport Ultra. Disk Utility is a built-in disk management and … Once I ran the latest OS update it stopped mounting. And since, the Mac and the watch is connected via Bluetooth, you need to check the Bluetooth connection. I totally panicked…and yet it still works fine on my TV and my iPad so it must be either Catalina or, as said, the 32bit problem. My Computer Caledon Ken. Here is the tutorial. Give Your WD My Passport External Drive a Name. My Passport for Mac. Again, I don’t know a heck of a lot about this stuff. Once the drive is unlocked, it will appear under Hard Drive Devices. No, my Passport HAS been encrypted in the past. Since the unlocker will not show up, the hard drive will remain unseen by the mac. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! Then my hard drive started working in Catalina OS. It doesn't show up in My computer, Device Manage or Disk Management. Question: Q: WD 2TB My Passport Ultra on mac pro not working. I have my whole life on that hard drive. When I installed the Paragon NTFS for Mac and restarted my macbook the WD Passport drive seemed to mount and appeared for just a moment after logging back in and then it disappeared. We have seen about 25 different instances of WD Drive Unlock.exe in different location. I have a WD My Passport and this problem does not exist. WD Security for Mac. If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac. Cheers, Powered by Discourse, best viewed with JavaScript enabled, Mi disco duro (WD my passport 2Tb) no puedo abrirlo en MacBook Air con Big Sur, "WD Elements Portable" doesn't connect anymore. And throw up issues when you format the external hard drive on a Windows PC and then you use on your Mac. WD Drive Utilities Mac. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. When I try to unlock, it is asking me to "connect a smart card" to continue. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Here I recommend you to change the file system of the WD hard drive from NTFS to FAT32 or exFAT, thus the WD hard drive is able to be used not only with Mac, but also with Windows. Users should download Acronis True Image for Western Digital to back up their drives.) I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not unmount disc. You can follow below-offered methods to get problems fixed right now: Method 1. If you have been using a blank password to log in to your Mac, change your password in Users & Groups preferences. I have done this and have now unlocked the drive. So the next step is to try plugging the drive into a PC. WD My Passport elements are not readable on Mac? WD external hard drive cannot be recognized with the light on in PC? Mac users click here We've been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now. AndreaF. Disk Utility is a built-in used to erase, format or manage … Cheers. Buy Now. To use it, open WD SmartWare and go to Help > Manage & Customize. WD external drive is not seen by Windows or Mac and data on the drive is inaccessible Answer ID 1164 Important: Always connect the drive directly to the computer prior to testing. Solution 1: Check Finder Preferences Update Device Driver to Make WD Drive Work, Detected. If you have switched between Windows and Mac, no writable WD SmartWare partition found problem will also happen. When prompted, plugin your Passport. Further Reading: Sync Files for Backup. Reconnect WD Passport to Mac #2. Hi! I’ve searched Google a couple times about WD Unlocker and there’s just not that much out there. Now use Disk Utility to erase the WD drive as GUID partition and MacOS Extended (Journaled) if you are only using it on a Mac or as GUID partition and ExFAT if you will share it with a Windows computer. Your WD Elements Drive Not Working On Mac? I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! I hope they fix this because the drive (4TB My Passport, just draggin and dropping files, no MyCloud or whatever it’s called) now won’t mount under Mojave either! The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport for Mac drive. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. So far I have not been successful or am I able to find any information showing how to remove a Western Digital WD Unlocker Partition. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. Having problems with your Western Digital Elements drive working. Product Firmware Product * If your product is not listed above, please visit the product page. Install 7-Zip or other free archiving tool if you don’t already have it. option found on the right panel. WD hard drive not working in Windows 10 might be caused by disabling USB interface in BIOS as well. VMware Unlocker is a program that allows you to install Mac OS X onto any computer using VMWare or VirtualBox to create a Hackintosh. Install WD Discovery for Mac. There is another possible reason is that the format of your WD My Passport external drive is not compatible with Mac. Select Compatibility tab. My Passport device is a bit old so I can’t work out from the WD downloads section if there’s a software update or not? If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. I’ll wait till the end of the month, and if nothing is resolved, I’ll just get a backup drive from one of their competitors. I can confirm that WD Security is installable AND does work on MacOS Catalina on MacBook Pro (late 2014) models! After installing the WD My Book software to manage the external drive I noticed there was an additional drive letter. Thank you. Fix WD external hard drive not working/responding issue. External Drives for Mac. I used to connect my WD external HD to my laptop and it was easily accessible in my computer as if it is laptops internal drive. When you formatted your WD Elements did you check that the format scheme was ‘GUID Partition Map’? I was using my My Passport earlier today and it was working fine but now I’m trying to open it and it won’t work. Then, you still need to reformat the partition. The WD SmartWare Icon appears on my desktop. WD Security for Mac. Hope this tutorial can help to fix WD external hard drive not mounting/showing up/recognized/detected on Mac. WD Discovery is a tray application; a small icon appears in the Windows system tray in the lower right-hand corner of the screen. Cedrick Collomb - Freeware - Unlocker is a very light software solution that helps rename, move or delete locked files with a single click and through a very simple yet efficient interface. Windows 10 Pro . WD Drive Utilities Mac. Free Download . I can’t access any of my files that I’ve got saved on it. Question: Q: Reformat WD My Passport Ultra for Mac Not Working More Less. WD Passport won't unlock after Mac OS update! The application can also be "unpinned", which Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. I am having the same problem. Still no luck, can’t backup with my Passport. I’m thinking it is a problem with the new Catalina system. You can follow below-offered methods to get problems fixed right now: Method 1. Method 3. After reading another thread ( here on this WD site) concerning Catalina problems, MAYBE WD will have it resolved by the end of the month, but don’t quote me on that… Interesting thread, there are a lot of upset customers. Update WD external hard drive driver to make it work. To set up your WD Elements drive to work on your Mac you’ll need to format it for Mac. Repair the WD My Passport in Disk utility. If anyone figures this out please share! Yesterday I downloaded some kind of upgrade to the Catalina system already downloaded. WD hard drives, including My Passport and Easystore, won't mount on Mac when the disk format is not recognized. Once everything is working you can upgrade to Catalina. I am still running High Sierra as my iMac is a bit older. Now move all your files back to the WD drive. Do WD respond to this forum? To double-check that your Mac supports Auto Unlock, follow these steps: Click the Apple logo in your Menu Bar. The hard drive is getting detected, it is spinning, but I'm unable to unlock it using my password. Hope this helps Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. Hopefully Apple is on it and the bugs will get worked out soon. You’ll find my article on how you format the WD Elements hard drive here. WD External Drives. You can't access a Sandisk, Crucial, or Samsung T3 when the external SSD is not recognized or detected by Mac, whether the external SSD was working for a long time or it's a new SSD you bought recently. 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