Trex does not warranty or support use of non‐Trex transformer. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Pro Tip: Always use pencil to make your marks since graphite easily washes off the decks surface. It could be also a total disaster if you can’t get the exact same deck board because in that case you’d have to replace all the decking. Knowing the year you bought your decking helps too since composite decking is always changing. It’s permanent and won’t wash off. Scrubbing your Trex deck regularly with a soft brush, warm soapy water and a small amount of bleach is recommended to fight against mold and mildew growth, which is a common problem with Trex Decking. Something as simple as leaves or branches sitting on a Trex deck can stain. Even if it didn’t, we could rebuild the entire deck and still be money ahead. While our newer high-performance composites fight weather and age with a protective shell, our early-generation composite deck boards–products such as Trex Accents ®, Trex Origins ®, Trex Contours ®, Trex Profiles ® and Trex Brasilia ® –experience a weathering process that’s completely natural. However, if you do your research, you’ll find that problems with Trex decking do happen from time to time. The non-GAAP measures included in this release are not meant to be considered superior to or a substitute for our GAAP results. This is where Trex hidden deck fasteners come into play. When homeowners ask us how long will Trex decking last, we start with the minimum 25 to 30 year span covered by the warranty. Mine started to warp within a few months of installation and the company is not standing behind their product. **** Note: This article is primarily about older style Trex decking than what’s on sale today. Reconciliation of net income (GAAP) to net income excluding the legacy warranty provision (non-GAAP) is as follows: Trex Company is the world’s largest manufacturer of high-performance wood-alternative decking and railing with more than 25 years of product experience. Because of this acknowledgement you can be sure when you buy a Trex deck you will have color fading. After the deck dries, the dirt footprints remain.” Says Selka of Dublin, OH. Trex knew they had an issue with the fascia warping long before you filed a warranty claim. Check for continuity and polarity. warranty. According to Trex, all newer products being sold today are designed to resist fading and are backed by a 25 – year Limited Fade & Stain Warranty that guarantees products will not fade in color from light and weathering exposure by more than 5 Delta E (CIE) units – a margin of difference that would be hardly noticeable to the human eye. And this creates a secondary issue where some of the deck is in sunlight and some isn’t. WINCHESTER , Va.--(BUSINESS WIRE)--Nov. 2, 2020-- We recommend using Trex Elevations light gauge steel framing for most of our projects. The new style dimmer has a plug with How To Soundproof A Bathroom | Top Builder Tips. As a general rule of thumb assume everything stains a Trex deck. One of the biggest problems with older Trex decking is color fading. If you do those things then bounce won’t be an issue. Perform regular cleanings. Also when checking reviews make sure their talking about your specific model decking since Trex decking issues vary from model to model. If your building a new deck choose one of their premium models and make sure to frame the deck properly. Issue is with Trex decking 25 year/ lifetime warranty for decking materials that were defective based on a class action lawsuit against Trex..Need help dealing with Trex. Trex is engineered to endure decades of foul weather and foot traffic …with the warranty coverage to prove it. Need further information on Trex’s extensive product portfolio? Together with the compelling value proposition of our Enhance product line, these attributes are enabling Trex to accelerate conversion from the dominant wood decking market. Metrojersey.com NJ's #1 Web Directory The Company expressly disclaims any obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise. » USE TREX TRANSFORMER ONLY. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Trex will hold a conference call to discuss its third quarter 2020 results and other corporate matters on Monday, November 2, 2020 at 5:00 p.m. I selected Trex’s Brasilia product in Burnished Amber, which has a grain-like pattern through it that … 1–800–BUY–TREX TREX® DECKLIGHTING™ Installation Instructions TDL-0518 General Information » Refer to www.trex.com for instructional videos on how to install Trex DeckLighting. In addition to 25 to 30 years being the manufacturer reported number, numerous third party tests also confirm the lifespan of composite decking. An old fashioned way of installing deck boards is to find a nail that’s .25″ and use them as spacers. Upon calling Trex and submitting a warranty claim to have the material covered, Trex completely washed their hands of any responsibility and emailed some generic letter that it was installed improperly. Especially prevalent on older and uncapped composited decking, mold shows up quickly and is more difficult to eradicate than you’d expect. Trex Residential Products net sales increased 20% to $218 million with Trex Commercial Products contributing $13 million to net sales. Excluding the warranty charge, consolidated gross margin was 39.5%. Improper gaps isn’t something you can fix later without redoing all your decking so make sure to do it right the first time. An Example Of Excessive Fading. Trex Overview. Setting the gaps for your deck boards is a tricky issue. Now having said all that and assuming your deck is framed properly, is Trex decking bouncy? I should splice deck boards to comport to their minimized square footage solution? Wood will always warp, crack, and split. You would have to look into there files. Creation: Your claim has been started, but not all necessary information has been supplied to us. “Trex brand leadership continues to position us at the forefront of strong secular trends for the composite decking and railing industry. The mold seems to grow heavily not just on the surface, but inside the rough texture of uncapped decking. Deck board spacers are also available. A chemical called tannin carries the color in most leaves and wood. Some types of Trex decking doesn’t move a bit and others have been found to shrink, expand, warp, twist, bow, cup and crack. or 12″ o.c. DISCLAIMER OF ALL OTHER WARRANTIES. Any chalk lines and other marks that do not dust off will be permanent, but may be lightened with acetone, which is available in the paint department of any hardware store. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. In fact that’s true of just about anything you buy. Every material in the construction trade can have a bad manufacturing run. Trex Company, Inc. You’ll pay more for the installation going with a pro, but it is worth it. Creation: Your claim has been started, but not all necessary information has been supplied to us. However, we’ve found that a 10 penny is the perfect size. New model Trex decking with capped design don’t have staining problems like the older products do according to Trex. This is causing drainage problems and staining of the pieces is becoming very difficult to clean. Rinse area with water. Q. have the most up-to-date installation instructions by visiting: trex.com Have Questions? ****. Trex doesn't stand behind warranty We built a deck out of Trex Brasilia about 5 years ago and it has faded terribly. Stocked in more than 5,500 retail locations worldwide, Trex outdoor living products offer a wide range of style options with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. Color fading is something the company knows about and acknowledges. A: Yes, Trex RainEscape is warranted to last for 20 years from the date of purchase. Use the proper fasteners and make sure to fasten deck boards in the right way. Trex truly is a fantastic decking product. If you can afford it, go with premium Trex decking. It’s absolutely terrible.” Says and unnamed source. Since Trex decking is warranted for 25 years, I filed a warranty claim only to find out the quality problem I experienced was systemic and subject to a Class Action suit against Trex. ", "If … Make sure to keep grease away from a Trex deck. Now it seems more people are becoming dissatisfied with the longevity and quality of Trex products. Just install the fasteners and deck boards, your gaps will all be perfect. “As my dogs walked across the deck, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. They not only look great because you don’t see the screws but they also set each gap perfectly. But it certainly shows up and when it does the deck can become unusable. Reconciliation of net income (GAAP) to EBITDA (non-GAAP) is as follows: EBITDA as a percentage of net sales (EBITDA margin). Net income for the 2020 third quarter was $43 million, or $0.37 per diluted share, representing increases of 2% and 3%, respectively, from net income of $42 million, or $0.36 per diluted share, in the 2019 third quarter. In 1996 Trex launched its line of composite decking products to rave reviews and revolutionized the decking industry. It also stains and scratches easily. Grease badly stains Trex decking. We never use markers or snap lines with chalk. Blackening like this happens more in dark areas that don’t get much sun. Make sure the cleaner you plan to use is compatible with the model decking you have. Never use a marker unless your completely cutting off the mark. Again, it seems completely random when this happens, but it happens often enough that you should know about it. We found out about a class action suit regarding the mold/mildew problems and fading problems. What can be done to open up the gaps between runs? With each failure they’ve learned a lesson and improved the product. Obtain a Trex dimmer from a Trex retailer and begin troubleshooting. Stocked in more than 6,700 retail locations worldwide, Trex outdoor living products offer a wide range of style options with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship. Cleaning complaints are fairly common problems with Trex decking that are actually an issue with all types of composite decking. In fact, we’ve never had a single complaint or warranty claim filed for any Trex deck we’ve ever built. If you have any questions or comments e-mail us any time. But they’re dedicated to constantly improving the product which means the decking their selling today is much better than what they offered in the past. Excessive bounce could become a problem in the future. Trex review from Winchester, Virginia rated 2.6/5.0 with Images: Just curious to see if anyone has had issues with Trex Fascia boards. For our early generation composite decking (Trex Accents, Trex Origins, Trex Brasilia, Trex Profiles or Trex Contours), Trex does not recommend the use of a power washer. SG&A was $28 million, or 12.1% of net sales, compared to $27.4 million, or 14.1% of net sales, in the prior period. Hire a certified Trex pro or a builder with experience installing Trex brand products. Trek Care. The wrong type can eat into your deck causing spots that won’t come out. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. Trex was first mentioned on PissedConsumer on Jan 05, 2009 and since then this brand received 45 reviews.. Trex ranks 259 of 1882 in Construction and Repair category. Although many homeowners still have older style decking. If a stain occurs and can’t be cleaned the only remedy is replacing the entire board. I would NEVER ever recommend this brand. Black spots and streaks, brown blobs & green junk that would NOT scrub off. Considering Can running a skill saw with an 1/8” blade between each piece it to open up a gap for drainage?” Says Bob regarding his horrible Trex deck gaps. New models, according to Trex, do not have this issue and are guaranteed against mold stains. Even the chalk dusting off the line can cause a permanent stain. Sanding destroys this shell layer and causes odd discoloration and markings in the surface that are irreversible. “Based on current visibility, we expect 2021 to deliver another year of strong double-digit sales growth. The only way to prevent this is constant, regular cleanings. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. For those who cannot listen to the live broadcast, an audio replay of the conference call will be available on the Trex website for 30 days. We consider EBITDA to be an important supplemental indicator of our core operating performance because it eliminates many differences among companies in capitalization and tax structures, capital investment cycles and ages of related assets. Excessive fading is covered under the Trex warranty. Sometimes the materials fail, but it’s very rare. Pro Tip: Check with Trex before using any cleaning product on the deck. Note: This section refers only to older model Trex decking sold up until 2013. This can be helped with a deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking products. This can be an issue with an older deck once fading has occurred since the new deck boards won’t match the old. Some Trex decking will have problems and others of the same type will not. Replacing severely damaged boards seems to be the only remedy. We Update Weekly & It’s All Completely FREE. Everybody knows color fades in the sun, but composite decking companies seem to be oblivious to how badly their products actually look when left out in the sun. Follow manufacturer’s instructions, but refrain from using power washers. Trex refuses to stand by its warranty and will find any excuse possible to not replace their product. Recently announced price increases on certain products that will go into effect at the beginning of the new year, combined with disciplined cost management and continuous improvement efforts, are expected to more than offset increased costs related to the new capacity ramp-up and expected inflation for raw materials. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. Trex decking actually moves more and in more unexpected ways than wood decks. December 31, 2019, respectively, View source version on businesswire.com: https://www.businesswire.com/news/home/20201102005862/en/, Dennis C. SchemmVice President and CFO It seems that under some conditions the coating seal placed on Trex composite decking can fail, exposing it to the elements. I used a product recommended by the deck supplier and mold reappeared within 2 weeks. A thorough cleaning with a mop and gentle detergent, such as dish soap, may help remove residual grime and lighten the stain. “I was lured by the durability and lack of maintenance as advertised. It started literally shredding and falling apart. The express warranty set forth above supersedes any and all prior, contrary or additional warranties and … Trex Company is the world’s largest manufacturer of high performance wood-alternative decking and railing, with more than 20 years of product experience. Obtain a Trex transformer from Trexr retailer and begin troubleshooting. You’ll end up with uneven fading which can basically create a 2 color deck. We highly recommend them. So Trex agreed to replace the defective decking but decided as a matter of ‘policy’ that they would only replace 113 of the 144 defective boards. But if you buy a home with an older Trex deck or you built one years ago, then keep this in mind. Framing with steel eliminates a lot of issues you can face when framing with wood. Fading issues are unpredictable and hard to understand. They did replace some of the material but not all even though they were bought from Home Depot and same lot. Since that time Trex has diligently worked to revise, expand, and perfect their line of composite decking products. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. It’s dusty and muddy and dirty. Trex has absolutely had problems in the past but their constantly trying to improve and perfect their decking products. But we also let them know that composite decks can last far longer. Trex Company, Inc. (NYSE:TREX), the world’s number-one brand of composite decking and railing and leader in high-performance, low-maintenance outdoor living products, and a leading national provider of custom-engineered railing and staging systems, today reported financial results for the third quarter ended September 30, 2020. Trex Residential Products net sales were up 13% to $614 million, with Trex Commercial Products contributing an additional $38 million to net sales. Tannin can then leach into your deck causing discolorations. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – year Limited Fade & Stain Warranty. Documents filed with the U.S. Securities and Exchange Commission by the Company, including in particular its latest annual report on Form 10-K and quarterly reports on Form 10-Q, discuss some of the important factors that could cause the Company's actual results to differ materially from those expressed or implied in these forward-looking statements. Does Trex RainEscape come with a warranty? Apply a small amount with a soft cloth and rub. My Trex Stories; All Ideas; Why Trex® Get an Estimate Discover Which Trex Fits Your Budget; Trex vs. the Competition; The Industry Leader; Eco-Friendly Decking; Planning Resources; FAQs; Deck Planning Basics; Design Considerations; Deck Starter Tool; Products. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Details of the adjustment are disclosed in Note 18 to the Company’s Condensed Consolidated Financial Statements in the Form 10-Q for the quarterly period ended September 30, 2020. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. With a Trex communicator in hand, you can properly diagnose device issues in the field. Trex is definitely a long lasting product if you care for it properly and are lucky enough to avoid all of these potential decking issues. Are you kidding? Obtain a Trex transformer from a Trex retailer and begin troubleshooting Any light fixture damage caused by the use of a non-Trex transformer will not be covered by the Trex Limited Warranty. I live in the country. On their own website and in their own literature they state decking will fade and even give guidelines in their warranty regarding how much fading should occur and how much would be covered. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. A company who charges a high price for their product and issues a 25 year warranty should take care of any problems that arise from poor quality materials. Improper installation will void the warranty in most cases so make sure if a problem occurs it’s the product that’s the problem and not the installer. For full year 2020, we expect incremental gross margin to be at the low end of the 45% to 50% range, excluding the warranty charge, and reflecting COVID-19 related expenses, inflation and logistics costs associated with startup expenses as we approach our Virginia facility coming online. “Third quarter profitability, exclusive of the warranty charge, demonstrated the successful execution of our low-cost, highly-efficient operating model, which more than offset the anticipated increased labor and depreciation costs related to capacity expansion and COVID-19 management.” noted Bryan H. Fairbanks, President and Chief Executive Officer. Unlike wood, Trex is made up of layers, including a harder outer coat or shell that provides resistance to the elements. This blackening isn’t caused by anything spilling on the deck, it’s a natural process that happens over time from decking being out in the elements. The deck boards look exactly the same, but don’t always perform the same when in the field. They even sent a company out to clean the deck, which didn’t do anything, and killed all my flowers.” Says E of Toms River, NJ. Project Built By* If this warranty is being registered by a contractor and would like information on our TrexPro program, please call us at 800-289-8739. read these warranty terms carefully before installing or using the rainescape deck drainage system. Increasingly, the 95% recycled content in Trex Residential decking products plays an appealing and valuable role in consumer buying decisions. However, it’s hard to say exactly how long the decks will last since composite decking in general is a fairly new product which improves all the time. Sanding is not recommended for Trex decking products. Your decking will only be a straight as the lumber you install it on. While great for driveways, wooden decks and siding, 1500 psi pressure washers will damage older decking, possibly voiding your warranty. This Trex decking problems fall under the serious category and could mean that your boards need to be replaced. Premium grade Trex decking seams to perform much better in the field as does newer decking. the warranty for the dimmer, timer and transformer for both shall be three (3) years, and the term of the warranty for the motion controller for both shall be one (1) year, in each case provided that a Trex transformer is used (with no warranty on any components if a Trex transformer is not used), and any other parts or accessories With a Trex communicator in hand, you can properly diagnose device issues in the field. We believe that the use of non-GAAP measures helps investors to gain a better understanding of our core operating results and future prospects, consistent with how management measures and forecasts the Company’s performance, especially when comparing such results to previous periods or forecasts. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Because with a Trex deck you can’t sand or refinish the deck. How much however is uncertain. I have scrubbed on knees, power washed the deck three times and followed the customer service step by step instructions with no success. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. It’s worth the money to avoid costly problems in the future. The warranty person called to say that in 2015 Trex changed the installation guidance. Changes in operating assets and liabilities: Net cash provided by operating activities, Expenditures for property, plant and equipment, Proceeds from sales of property, plant and equipment, Proceeds from employee stock purchase and option plans, Net (decrease) increase in cash and cash equivalents, Cash and cash equivalents at beginning of period, Cash and cash equivalents at end of period, Fortune’s 100 Fastest Growing Companies of 2020, 2020 Sustainability Leadership Award by the, Builder Magazine’s 2020 Brand Use Study – #1 in Brand Familiarity, #1 Brand Most Used, #1 Brand Used Most in the Past Two Years, #1 in Overall Quality, Green Builder Media’s best Brand Index score for the decking category, Green Builder Media’s Readers’ Choice Award – “Greenest decking”, for an unprecedented 10-year streak. Exclusive of the warranty charge, gross margin increased 140 basis points to 41.9%. Removing leaves and debris with a broom or leaf blower frequently is the best preventive measure. There is a current lawsuit in CA for mold and mildew issues (black spots). Staining is an option with Trex but only certain types will work. So the only way to keep the deck clean is to scrub it with warm soapy water every time it gets dirt on it. The product fades, warps, holds water, molds terrible, and now it’s literally falling apart! Common stock, $0.01 par value, 180,000,000 shares authorized; 140,563,175 and Just a few months after installation, mold started to appear. “Moving to an adult community, we decided to replace the wood deck with Trex, as their ads touted ‘easy care’, ‘low maintenance’. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. We have a large deck, and replacing only the bad boards isn’t an option since there is so much damage and fading the new boards will look like a completely different product. Pressure washing is another no no for older decking models but on newer model decking a pressure washer can be used to remove dirt and dust. In addition to the financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), we use the non-GAAP financial measure of earnings before interest, income taxes, depreciation and amortization (EBITDA) EBITDA as a percentage of net sales, EBITDA margin, to assess performance. They offer to send a cleaning kit. Net income was $137 million, or $1.18 per adjusted diluted share, up 26% and 27%, respectively, and EBITDA increased 28% to $194 million and EBITDA margin increased 360 basis points to 29.8%. Notwithstanding the foregoing, Trex does not warrant that the Product is stain-proof, and does not warrant stain resistance resulting from spilled or otherwise applied food and beverage substances which are not properly cleaned as provided above within one (1) week of exposure. Going public in 1999, Trex has become the world’s largest manufacturer of wood alternative decking products offering the industry’s widest array of composite deck products, which are available in more than 40 countries around the world. The only time I needed to scrub anything was when I’d spill something greasy.” Says Marnie of Corning, CA. Yes. Gross margin, net income, diluted earnings per share, EBITDA and EBITDA margin were adjusted to exclude a provision of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products produced at the Nevada plant prior to 2007. This problem lasted all summer. For more information, visit trex.com. Smaller is nicer but too small can be a problem. “Year-to-date results demonstrate sustained demand for Trex composite decking and railings, which appeal to today’s consumer on several levels— aesthetics, performance, value and sustainability. Customer Relations 160 Exeter Drive Winchester, VA 22603-8605 Trex does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any condition attributable to: (1) improper installation of TrexTrim products and/or failure to … September 30, 2020 and December 31, 2019, respectively, Treasury stock, at cost, 24,777,502 and 23,893,484 shares at September 30, 2020 and As a result of our improved visibility and a more stable economic backdrop, the Trex Board of Directors has reinstated our share buyback program,” Mr. Fairbanks concluded. Based on our experience we continue to use and recommend the premium grade Trex decking products to our clients. Avoid some types of harsh cleaners. Cleaning with a soft bristle brush and warm soapy water per the cleaning instructions and waiting for it to dry still doesn’t clean it. to Trex, within the warranty period referred to above, a description of the claimed defect and proof of purchase, to the following address: Trex Company, Inc. This leads us to believe variables in the manufacturing process makes fading worse or better depending on what’s done at the factory. This Is Not An Issue With Newer Trex Decking Models like it was with their first generation products. deck joists. ET. File a Claim Online. Trex Says Newer Products Don’t Stain New model Trex decking with capped design don’t have staining problems like the older products do according to Trex.