I’ve been trying for over an hour to get answers to my questions. See our Affiliate Disclosure for more information. Follow @Uber_Support. The Uber driver refused to give me her insurance card at the scene. If you're having trouble signing in to your Driver app, you can reset your password here. Here are some ways you can get answers and contact Uber for assistance. Uber Driver Support. I just have to keep driving and maybe circle back. I know drivers take and refuse rides based on your rating. Do the humane thing and call me with updates on this issue. In this case, we’re going to pretend we had an issue with being overcharged for a ride. Language Visit our Facebook page This link opens a new window. Use the email address you believe is associated with your account. If the driver does agree to meet, then you’ll have to pay a lost item fee to compensate the driver for their time. Uber drivers looking for support should navigate to Account > Help to gain access to support messages, trip and fare reviews, and … I would also like to discuss the nine Uber drivers that showed up at my gate in San Antonio (while I am in New Orleans!) I never get anything back. Be sure to provide as many details as you can about the ride. Uber’s software and transit solutions help local agencies build the best ways to move their communities forward. After all, the issue is with the other passenger’s conduct, not with your driver’s. If you feel that you’re in any danger during a ride, your first step should be to call 911. There’s no guarantee that you’ll get the item back. Advertisement Uber … Uber drivers are independent contractors, and they are under no obligation to take time out of their schedules to meet with you. Check out how you can use the Uber driver app to get help with your problems. Contacting Uber via email at support@uber.com is the first option where an actual human being will respond to your question (or complaint). Uber has a process to help you get your items back. Need to get a human response but just getting the runaround? How to contact support We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar. Brett Helling is the owner of Ridester.com. Still having trouble finding what you need? Try closing the app first (if possible, quit the app completely rather than keeping it running in the background). All you have to do is call a phone number or send an email, right? Contacting Uber support seems like it would be a straightforward task. Oh, I did send a complaint for no insurance to the Municipal Courts in Austin already! If you can’t find what you’re looking for, you can always contact the Uber team directly. If you take enough Uber rides, you’re bound to leave something behind in a vehicle. Visit our ... Get the Uber app on the Google Play store This link opens a new window. The anonymous text message asking you where you were was really not it so Uber blessed us with Pickup Messages. A member of Uber’s team will reach out to gather information about the accident. You should now see a screen that looks something like this: To email Uber about a specific issue, click where it says “Help” in the upper righthand corner. I found out later on the UBER manual that the driver is SUPPOSE to have their own insurance. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. I also have been trying to contact UBER as a rider. Please text “START” to 0409 726 199 to opt back in before continuing.” I have sent the txt so many times but cant fix the problem, any suggestions…you cannot contact anyone from Uber that I can find anywhere such a simple problem I am sure but finding a solution is neigh on impossible. Please contact the developer of this form processor to improve this message. Lyft is fine, but I had wanted to have alternatives for cities that don’t have Lyft. If you prefer to send a message privately, you can contact Uber Eats support using email. I get a ping to a busy downtown intersection, there’s no place to pull over or stop. Assuming that the other passenger did nothing to endanger you, Uber email support is the appropriate way to report them. You can either search for your specific help topic in the box that says “Search Rider Help,” or you can scroll down to view your most recent trip. To prevent fraud, Uber carefully reviews all requests for fare adjustments, and it can take days or even weeks to get the matter fully resolved. Tips to get better help from Uber support. Ridesharing at new heights. If you can't request a ride, it could be for a few reasons: - You have an outstanding payment. Contact Uber Driver Phone Support. Whether it was an issue related to an Uber Eats promo code, a Greenlight Hub, or just a rider wondering if Uber takes cash, our guide showed how to quickly fix those issues. Whatever the issue, Uber customer support can help. What's new Latest activity Articles Authors. Sometimes you may have an issue with your Uber account that you just can’t resolve on your own. Emailing Uber is not an efficient way to get help with a trip that’s in progress or to report safety-related issues. Help Return to the landing page. If it still doesn’t work when you reopen it, you may need to reset your network settings on your phone, or delete and then reinstall the Driver app. This is Progressives Agent, Maria Dominguez # 440-910-1643 and claim # 19-3044523 date of accident July 2, 2019 at 4:20 pm. Visit our LinkedIn page This link opens a new window. In 2014 he acquired Ridester.com to share his experiences with other drivers. They never gave me the opportunity to say why. This is a simple concept. If you prefer to send a message privately, you can contact Uber Eats support using email. Now I am waiting for UBER to do the right thing and allow me to get my car fixed due to the Uber divers fault for hitting me. Uber drivers are independent contractors, and they are under no obligation to … His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Then, enter the email address or phone number associated with your account. I want to talk to someone!!! Garage Pay Technology Ratings … I still can’t Rate or Tip. A while back, we put together a guide on the best and fastest ways to contact Uber customer service when drivers or riders needed help.. Our guide addressed some of the most common problems people have with Uber. especially at night, at any major casino hotel, waiting for your car with 80 other people at uber stand…unless Uber correct this and make this a standard, i will never ride with Uber in Vegas! To make sure the text message is authentic, we contacted Uber. Once you’ve found the support issue you need, you can use it to contact Uber. In some cities, you may be able to schedule an appointment at your local Greenlight Hub directly through the app. Uber uses a sophisticated algorithm to calculate ride fares, but the company does make mistakes sometimes. UNSUBSCRIBE FROM EMAIL OR SMS NOTIFICATIONS To manage your email, SMS, or push communications from Uber, visit the page below for instructions. These communications are important for your experience. Greenlight locations. Disgraceful! Need to get a human response but just getting the runaround? Because these are not urgent issues, contacting email support is definitely the way to go here. If you’ve been involved in an accident, check that all parties seem safe, and notify police and paramedics if necessary. The system kept inserting the wrong number address. It clearly states that the Uber driver is supposed to also have personal coverage for her personal car. Uber drivers in California are suing the company over the “constant barrage” of messages on the app urging them to vote “Yes on Prop 22,” a measure that, if passed, would exempt Uber from a law requiring drivers to be classified as employees who would be owed benefits, rather than contractors. In-app prompts urge drivers to show their support for the ballot measure, including by asking them to submit video messages, and links to the Yes on Prop 22 campaign site. The support number can only be initially accessed via the uber driver app so be sure to save it to your contacts. 3. Here is their response: If your Uber contact provides an answer to your question, but you have additional questions, be sure to respond to that same email thread, instead of contacting Uber customer service again by using the general support email address. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Hi Uber DC, Another question - I noticed today that when I wanted to send a Support request message in the Uber Driver App that I can't initiate a new request.